Frequently Asked Questions

Shipping

We currently only ship to the Netherlands, but we are working on expanding to more countries.

  • We are happy to offer free shipping on all orders, regardless of the order value. Whether you order a single product or several items, you will not pay any shipping costs.
  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation or by entering the tracking number on the following page.
  • Our processing time is 1–2 business days. Once your package has been shipped, you can expect delivery within 5 to 10 business days. We do our best to get your order to you as quickly as possible so you can enjoy your new fashion items!

Returns

  • You can return items within 30 days of receipt. To ensure a smooth returns process, we recommend reading our returns policy, which you can find at the bottom of our website. When you are ready to start a return, simply email us. Our team is ready to help and guide you through the returns process.
  • Contact our customer service team as soon as possible with your order number and photos of the damaged item. We will, of course, find a suitable solution.
  • You can exchange items by returning them according to our returns procedure and then placing a new order for the item you want. To get started, email us at Support@micrea-fashion.com

Other Questions

  • If you want to cancel or change your order, contact our customer service team as soon as possible. We can only make changes while your order is still being processed.
  • Enter the discount code in the designated field during checkout. The discount will be automatically applied to the total amount.
  • We accept several payment methods, including credit cards and Klarna. You can see the available options during checkout.
  • Check the size chart on the product page to find the right size for you. If you are unsure, feel free to contact us for advice.
  • Yes, we offer gift cards. To purchase one, email: Support@micrea-fashion.com
  • You can sign up for our newsletter by entering your email address in the signup field at the bottom of the page. You will receive updates about new products and exclusive offers.
  • We take your privacy seriously. Read our privacy policy to understand how and why we collect, use, and protect your personal information.