SHIPPING POLICY

WHAT IS THE DELIVERY TIME?

Delivery time consists of two phases:

Processing time
Within 1–3 business days after your order is placed, it is checked, approved, and packed. The package is then prepared for transport.

Delivery time
Netherlands: 3–5 business days

Your shipment is handled by PostNL.

All delivery times exclude any potential customs delays. During busy periods such as Christmas, Black Friday, and New Year, deliveries may take longer.

WHAT IS THE SHIPPING COST?

We offer free premium shipping. This includes insurance in case of theft, loss, or damage to your package.

WHERE IS MY PACKAGE?

Once your order is sent, you will receive an email with a tracking number.

You can track your order via the tracking page on our website. Click on "Track your order" in the main menu.

For logistical reasons, your order may be sent in multiple shipments.

MY TRACKING NUMBER DOESN'T WORK

It can take up to 5 business days for tracking information to update. If tracking still shows no information after a few days, please contact customer service.